The other thing that I liked about MOCHA is that this organization took a concept like RACI and made it work for them. Not only does this help the group focus on those resources but it provides a way for those “helpers” to be acknowledged for their contribution. I don’t know that organizations spend enough time thinking about the help they might need to accomplish a goal. I particularly liked the addition of the helper category. I thought the MOCHA acronym was a refreshing take on the traditional RACI acronym. We need both owners and approvers to be successful. The approver could be someone in purchasing or procurement.
But we need them for data, information, and sometimes just a supportive ear.Īpprover: Who approves resources for the manager or group? This may or may not be the owner. Helper: Who are the people that the group or manager taps into for information or assistance? There are always people who help us accomplish our work. They might have a regular role or be someone who is called in to deal with a specific problem or obstacle. Or maybe it’s someone that has a lot of influence in the organization, so we want them to be kept in the loop.Ĭonsultant: Who advises the group or manager? This could be an internal or external subject matter expert. Owner: Who is the organizational owner or sponsor for this task or program? Depending upon the type of work we’re referring to, this person might be a senior leader who directs a department or division. They handle the everyday decisions and coordinate the front-line activities associated with the job. Manager: Who handles the day to day management of the task or program? Someone has to be responsible for the work – whether that’s a task, process, program, etc. I – along with several other people – immediately said we were stealing this one.
I mentioned RACI in a training program recently and someone said they use a similar acronym called MOCHA. RACI is an acronym that stands for responsible, accountable, consult, and inform. A few years ago, I wrote a piece about “ Using RACI to Improve Organizational Teams”.